Allina Health 8.24.23 policy announcement

Allina Health remains committed to the creation of the highest quality, affordable and accessible care. Our policy that interrupted the scheduling of non-emergency, outpatient clinic care for patients who do not engage after significant outreach to support the resolution of their medical debt has been extensively reviewed. We have determined there are opportunities to engage our clinical teams and technology differently to provide financial assistance resources for patients who need this support. We will formally transition away from our policy that interrupted the scheduling of non-emergency, outpatient clinic care. 

We are grateful to our compassionate team members who work tirelessly to remove barriers to care by assisting patients with financial counseling and programs. We remain proud of our nationally recognized efforts to support patients and communities in proactively addressing key social factors that impact health and look forward to building on our work to support patients. 

Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A nonprofit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospital campuses, 14 retail pharmacies, and many specialty care centers and specialty medical services, home care, and emergency medical transportation services. Learn more at allinahealth.org and join us on Facebook, X and Instagram.