Medical messaging is a convenient way to connect with your care team through your Allina Health account. Most medical messages are free. If you send a medical message that is not related to a recent visit, you may be charged. Your Allina Health account will notify you of potential charges before you send your message.
For new or urgent needs, consider virtual care. Allina Health offers many convenient virtual care options. Find other options for virtual care here.
You will not be charged for medical messages related to a recent visit. This includes any visit that occurred within the last seven days. The following types of messages will continue to be answered free of charge.
If you send a medical message that’s unrelated to a recent visit, you may be charged. You may be billed for the following types of messages:
For medical messages unrelated to a recent visit, you may be charged $49. Allina Health will bill your insurance or bill you directly. Many insurance plans cover these types of messages. To learn more about your plan’s coverage, contact your insurance company.
The number of medical messages has increased greatly over the last few years. This change will help us ensure our providers can respond to messages in a timely manner and ensure patients receive the best possible care.
For questions about your Allina Health account, including medical messaging, you may call 1-888-425-5462.