For all emergencies, call 911.
If you cannot get through on 911, call your county phone number.
Non-emergencies
Your primary care provider can help you with preventive care and most same-day needs, including illnesses and injuries. For non-life-threatening illnesses and injuries that require more immediate attention, you can find the care you need at an urgent care location. No appointment needed.
Use your free Allina Health account to get instant access to:
- read discharge instructions
- view test results and medications
- manage clinic appointments
Emergency Department
Get care faster. Try Allina Health Virtual Care, our 24/7 online care service. Or start a virtual urgent care visit, available on demand 8 a.m. to 7 p.m. weekdays and 9 a.m. to 4 p.m. weekends.
COVID-19 screening at Allina Health
Learn what we’re doing to keep patients safe, and find additional resources about Coronavirus (COVID-19).
About the Mercy Hospital Emergency Department
Please note: All Emergency Department traffic should enter via Dakotah Street on the west side of campus.
Mercy Hospital is equipped to provide emergency medical and trauma services for patients in the Northwest Metro 24 hours a day, 365 days a year. Staffed by board-certified emergency physicians and trauma surgeons, Mercy's Emergency Department includes trauma stabilization rooms, specialized rooms for pediatrics, cardiac, orthopedics and gynecology.
Families of trauma and critical care patients can remain close by in privacy areas.
Mercy works closely with Allina Health Emergency Medical Services, EMS (emergency medical services) and area first responders. A helicopter landing pad allows Mercy to receive emergency patients by air or transport patients on for specialty care, such as to a burn center.
Mercy Hospital earns Level II Trauma Center status
As a Level II Trauma Center, Mercy is always ready to provide life-saving care for patients with severe injuries. Ambulances from throughout the area transport critically injured people directly to Mercy for specialized trauma care. The national designation is awarded by the American College of Surgeons.
Accredited Chest Pain Center
Chest pain may signal a serious problem - and at Mercy, we treat all patients with chest pain seriously.
Anyone who has heart attack symptoms is strongly encouraged to come to the Emergency Department for evaluation.
Cardiac specialists are supported by advanced diagnostic technology to provide rapid evaluation, intervention and treatment for Chest pain patients.
- The Society of Chest Pain Centers awarded accreditation to Mercy's Emergency Department, Heart & Vascular Center and emergency medical personnel for their extensive and coordinated effort to reduce deaths from heart disease.
- Mercy has been named as a 100 Top Hospitals® for Cardiovascular Care by Thompson Reuters for seven consecutive years.
Allina Health Mental Health and Addiction Services
Assessment and referral
Assessment and referral is a hospital-based service that responds to mental health or substance abuse crisis. Services are provided in the hospital emergency department 24 hours a day, 7 days a week.
Get updates about your emergency visit
Share your mobile number at check-in to get personalized updates about your visit, including estimated wait times, answers to common questions, lab results and the ability to share real-time updates with your family. No sign-up or app download is needed.