MyChart is the online tool that gives you access to select information in your health record, such as viewing test results, scheduling appointments and sending emails to your care team. The Allina Health account combines MyChart records with other features and functions that make it easier to manage your care quickly and easily. Learn more about the benefits of having an Allina Health account. When you navigate to the My Account Home page, you’ll see multiple navigation options to help you quickly complete tasks and find information that is part of the interactive health record.
If you already have a MyChart account with Allina Health, you will need to complete a one-time upgrade to an Allina Health account in order to continue accessing your health record online. Upgrade now. It only takes a couple minutes, and we'll walk you through it online.
After the one-time upgrade to an Allina Health account, you can access your health record and that of anyone you have proxy access to, by signing in on allinahealth.org or the Allina Health account mobile app.
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Anyone who is at least 13 years old can sign up for an Allina Health account.
Yes, anyone who is at least 13 years old can sign up for an Allina Health account and gain electronic access to portions of their health record. Learn more about teen access to their electronic health record.
Call 1-866-301-66981-866-301-6698, seven days a week, 6:30 a.m. to 9 p.m.
Your user name must:
Your password must:
Yes. There are two ways you can access the health record information in your account.
The mobile app offers most of the information and features from the Allina Health account, including:
You will need to use the browser version of the account to use all features, including requesting health records and accessing information recorded as part of the wellness tools (health score and health care directive).
Yes. Your account is protected by 32 bit encryption, which means your health information is safe and protected. Access is permitted only to authorized users who have been verified through the activation process.
If the message is from Allina Health with one of these addresses, it is a legitimate communication about your Allina Health account or your health:
To ensure you receive Allina Health emails, please add these addresses to your address book, contact list or safe senders list.
Proxy access allows you to share your health record or gain access to another person's health record through your Allina Health account. Proxy access is helpful if you manage the care of a child or another adult. When you request proxy access to a child's or adult's interactive health record, you'll be able to access many of the same online features you do with your own account.
There are different types of proxy access available:
To request access to another adult's health record, complete the adult proxy form and submit using the address or fax number shown on the form.
Proxy access for an adult's interactive health record must be renewed every five years, as required by Minnesota state law.
To view your adult proxy health record on the website, sign in to your Allina Health account and click the “Health record (MyChart)” button. From there, go to the dropdown menu in the top-right that displays your name and look for “Switch.” Open it and click on the individual’s name to proceed.
If you are using the mobile app, sign in and click on the individual’s name to proceed.
Yes. To revoke access, take these steps:
There are two ways to request access to a child's interactive health record:
If you are a court appointed legal guardian, you will also need to send a copy of the court order that grants you legal guardian access to the patient's health record.
To view your child proxy health record on the website, sign in to your Allina Health account and click the “Health record (MyChart)” button. From there, go to the dropdown menu in the top-right that displays your name and look for “Switch.” Open it and click on the individual’s name to proceed.
If you are using the mobile app, sign in and click on the individual’s name to proceed.
Parents and guardians have full access to a child's interactive health record through age 12.
On the child's 13th birthday, health record access will automatically be limited to:
On the child's 18th birthday, you will no longer be able to access the child's health record.
Allina Health is eager to help teens become more engaged in their health as they age into adulthood.
A child’s MyChart access changes once they become a teenager. Allina Health defines teenagers as adolescents between 13 and 17 years old. The state of Minnesota offers teens legal protections for some health care services, and therefore the Allina Health MyChart experience changes to ensure privacies are in place once adolescents turn 13.
In Minnesota, state statutes permit minors to consent to health care services in certain circumstances and authorize minors to consent to specific services. (More information is available here.)
As explained, minors can consent to care without parental permission for the following services: abortion, admission to treatment facility or state-operated treatment program, anatomical gifts, blood donation, Hepatitis B vaccinations, medical, mental and other health services for certain conditions (presence or treatment of a pregnancy and associated conditions, venereal disease, and alcohol or other drug abuse), and nonresidential mental health services.
Given these legal requirements, access to information within MyChart for the parent or guardian of a child (the “proxy”) changes at age 13. The new “Teen Proxy MyChart” security settings modifies the information and services that the proxy has access to in their teen’s Allina Health Account.
When used together, we have ensured a comprehensive experience between a teen’s account and their proxy’s account. Also, teens can request their own Teen MyChart access:
A proxy can request access to a teen's account here: adult proxy form
Teenagers begin taking on more responsibility at home, school and in the workplace. During this transitional phase, it is also a good time to become more involved in your health and well-being.
Ask your parent/guardian and health care provider questions so you can better understand any health condition(s) you may have – and your treatment options. This is one of the best ways to start building a relationship with your provider.
When you turn 13 years old, you can sign up for a free online Allina Health account (MyChart) for secure access to your health records. You are granted all the same features as adults, including:
Your free online account makes it easier than ever to communicate with and gather information from your clinic, hospital, and health care provider. Whether you have a question about a recent visit or need the date of your last tetanus shot, you can turn to your online account for the answer.
You will need a valid email address to sign up for an Allina Health account, which will be used to notify you when there is new information in your account, like test results and appointment details. Once your account is set up, you can change notifications to include text messages.
Sign up for your account:
To learn more, view the benefits of having an Allina Health account.
We encourage you to discuss all health care conditions and questions with your parent or guardian, but we also respect your privacy and rights. In fact, Minnesota state law allows you to obtain some health services without parental or guardian permission.
At your request, health care providers may keep certain services confidential, including:
A parent or guardian, with proxy access to your health record, will not be able to see information related to these services.
Your account is set up so that your parent or guardian with proxy access will be able to see medical messages between you and your care team. It is up to you to remove the proxy's ability to see a message and replies, and you must do so every time that you send a message.
As a parent or guardian of a teenager you will experience the shift where teens have more responsibility at home, school and in the workplace. This holds true for a teen's health care needs, too.
If you already have proxy access to a child's electronic health record, this access will automatically change from full access to limited access when the child turns 13 years old.
As a proxy, you will be able to:
As a parent or guardian with proxy access, you will be able to see medical messages sent to the teen's care team and the replies.
Teens will be able to see their entire health record, including potentially sensitive information such as birth records, adoption history or diagnoses. You may wish to discuss these topics with your teen before they sign up for an account.
When a teen signs up for an Allina Health account, notifications about new information, such as test results, will be sent to the email address or phone number associated with the account.
You've likely been responsible for most, if not all, the health care decisions for your child. But as they grow into teens and young adults, now is the time to help them take more responsibility for managing their health. We encourage you to stay close to your teen during this time of transition to young adulthood and provide guidance about their health, changing bodies and lives. Minnesota state law allows teens to receive some health services without a parent or guardian present. health care providers must keep those services confidential, including:
While access to your teen's health information may be limited online, you can still request a copy of their full health record.
Proxy access allows a parent or guardian to gain access to a child’s health record through your Allina Health account. There are two ways to request access to a child’s health record:
You can schedule most primary care clinic appointments online with your Allina Health account, whether or not you have seen the provider before (you will be asked this when scheduling).
If you are having difficulty scheduling appointments with multiple providers or for multiple people (such as two or more children), please call your clinic directly.
Yes, you can schedule an appointment for someone if you have received proxy access to that person's health record.
If you do not have proxy access, you can use the Get care button in the header of this page to schedule an office visit, well-child exam or adult physical on behalf of another person, without an Allina Health account.
You can cancel most appointments online. To cancel an appointment, sign into your account, scroll to find the appointment section and click cancel appointment on the appropriate appointment.
As an Allina Health patient, you can receive communication via text messages, phone, voicemail, email or postal mail. We record your communication preferences when you sign or decline the Communication Preferences Consent form as you check in for an appointment. If you sign the form, all communication preferences are included unless you request preference changes.
Messages may include but are not limited to:
You can update your contact information under the account settings.
If you’re at an Allina Health facility, you also have the option to ask the scheduling or registration staff to change your communication preferences.
Still having difficulties? Call 1-866-301-6698.
We’ll send an email when there is new information about your health in your account. If you are not receiving emails, there are a few likely reasons: we do not have your current email address, your communication preferences within your account are not updated, or your email account is placing our emails into your spam or junk folder.
To confirm that we have your current email address:
To make sure emails from health.account@allina.com and account.support@allina.com are not being sent to junk mail, check the settings in your email account.
To check your communication preferences:
Text notifications are available for some communications about your health. You must sign up for text notifications.
To verify you have signed up for text notifications:
When you come to Allina Health for a clinic appointment, your provider makes a record of the visit in your health record. This is viewable in your Allina Health account as a visit summary and note:
Sharing this information helps you make sure that you and your health care team are always on the same page. It also allows you to review what was discussed and your treatment plan, including changes in your medication, testing, appointments or any referrals needed.
Allina Health patients can see visit summaries and notes from their clinic visits with primary care, specialty care and mental health providers.
Notes from visits more than three years in the past will not be available in your account.
To read detailed visit notes and follow-up instructions:
All patients have the right to request their full medical record, including provider's notes. To request a copy of your record using your Allina Health account:
If you do not understand the health information in your account, you can:
Contact your provider to discuss your concern or ask your provider to update the information during your next visit.
Lab results for most tests are released immediately upon availability within your account. There is potential that you will review your results before your provider has had a chance to review. Your provider will connect with you once they’ve had the opportunity to review results. No additional communication is needed to notify your provider and you will be notified when your provider adds comments that will help you better understand the results.
The test results page typically shows only test results done at clinic locations. You may need to click the button Show Hospital Results to see all test results
You can request prescription refills for medications listed in your health record at any Allina Health Pharmacy.
Refills are generally available within 24 hours. If you need it sooner, please call the pharmacy.
If the prescription does not have a green Request a refill button, you are not able to refill this prescription online. If you have no refills remaining, the green Request a refill button will not appear and you will need to contact your doctor's office for a prescription renewal, which may take up to three business days.
You can request prescription refills for medications listed in your interactive health record at any Allina Health Pharmacy.
If the prescription does not have a green Request a refill button, you will not be able to refill this prescription online. If you have no refills remaining, the green Request a refill button will not appear and you will need to contact your doctor's office for a prescription renewal, which may take up to three business days.
Your Allina Health account includes customizable tools and resources to support healthy living. These include quizzes to determine how well you’re meeting your health goals and much more.
The information you record and track using these wellness tools is viewable by only you. The information does not become part of your health record and is not viewable by your provider, clinic or hospital.
Sign in to your account, select the Health care directive icon, choose your state and begin in the Inventory tab. Complete the sections that are important to you. (The sections within My health care directive are needed for a complete directive.) Your progress will be saved if you do not finish the directive at one time.
After you've completed the health care directive electronically, select the Finalize tab. You will need to:
With your permission, the Allina Health account can connect to your Apple Health or Google Fit account to receive health information and share it with your health care providers. The first step, if you want to share your app’s data, is for a provider to send you a message in your Allina Health account, inviting you to sign-up. If you accept this invitation, your Allina Health account will link to your personal smart devices through Google Fit or Apple Health and then automatically connect your personal health information with your medical record. If you don't have a smart device, you also have the option to manually enter your personal health information and connect it with your medical record.
Some of the items apps track over time that could be helpful for your provider to review include weight, blood pressure, blood glucose levels and steps walked. Your provider won’t monitor or review this data in real time, but they will be able to review it during your visits and use it to help guide decisions about your health.
Many health apps can access health record data at certain health systems, such as Allina Health, that use Epic as their electronic health record system.
After downloading a third-party app, complete enrollment in that app, then follow the steps in the app to add a health care provider data source and select Allina Health. View the detailed instructions for more information.
By connecting the app, you will be granting access to your private health data. We encourage you to carefully evaluate which apps you use.
If you have questions about an app that uses your health record data, please contact the developer of the app. You can find the developer's support information on their listing in the Apple AppStore or on Google Play.
You can review and revoke existing authorizations:
For information on how to access the URL for the Allina Health USCDI API information please visit Epic’s website.
If you need access to API’s outside of the USCDI framework please contact the Allina Health business unit you are engaging with or email Allina Health Systems Integration team at AllinaAPIRequest@allina.com.