Your rights and responsibilities with Allina Health’s care management team

You have rights and responsibilities when you partner with your care management team. Following these will help you take an active role in your health care, well-being and recovery.

Allina Health does not exclude people or treat them differently because of race, color, national origin, age, disability, gender identity or sex.

Your rights

You have a right to:

• see information about Allina Health, including:
  • programs and services offered
  • staff qualifications
  • contracts Allina Health has with others
• not participate in Care Management services
• decide to leave the program at any time
• know the names of the case manager and other team members you are working with
• request a change in case manager or any other team member at any time
• receive support from your Care Management team members when you and your health care provider make decisions about your health
• receive information about all services that are available, even ones that your insurance provider will not pay for
• talk about all of your options with your health care provider(s)
• have full privacy
  • all medical and personal information will not be shared unless you agree to it
  • know who outside of Allina Health has access to your information
  • know how Allina Health protects your privacy, security and confidentiality
• be treated with courtesy and respect
• have free aids and services to communicate effectively, such as:
  • qualified sign language interpreters
  • written information in other formats(large print, audio, accessible electronic formats, other formats)
• have free language services if your primary language is not English, such as:
  • qualified interpreters
  • information written in other languages
• make a formal complaint and suggest changes in Care Management's services without fear of being punished. You will receive a response to your complaint within 7 days. Your complaint will be resolved within 30 days.

   

Your responsibilities

You are responsible to:

• follow the care plan you and members of your Care Management team created
• tell members of your Care Management team if you cannot follow your plan
• give members of your Care Management team information they need to help provide care
• tell members of your Care Management team and your primary care provider that you no longer want this service
• ask questions when you hear or read something you do not understand

For concerns about your care

• Talk with a member of your care management team.
• Call care management intake at 612-863-5465 to file a complaint, request a change in care manager, or report a concern.
• Call the Allina Health Integrity Line at 1-800-472-9301. You can call without sharing your name.