Do
you know you are likely to dial 9-1-1 twice in your lifetime? It's true, and
let's face it, it will probably be one of the most stressful days of your life!
Medical
emergencies pop up at a moment's notice. That's why they're called emergencies,
so it's important you're prepared when making that call.
At
Allina Health Emergency Medical Services, our 911 center takes nearly 300
emergency calls every day. To help us "help you," we ask a series of
questions to determine the type of emergency you are experiencing and where you're
located.
A
few of the questions include:
- What's
your address?
- What
is the phone number you are calling from?
- Tell
me exactly what happened.
- If
it's not you that needs help, who is the person and are you with them right
now?
- What
is the person's age?
- Is
he/she conscious?
- Is
he/she breathing?
Once
we begin care over the phone, our Emergency Medical Dispatcher works quickly to
send an ambulance to your location. The Dispatcher will stay with you as long
as needed, asking questions so our paramedics are prepared when they arrive.
To
help our paramedics locate you quickly, turn on the lights outside your home
and make sure you put your pets in another room. While most of our paramedics
love animals, they need to move quickly and clearing distractions will help.
Finally, if you or the other person has Advanced Directives, power of attorney
or other legal documents, have these ready when help arrives.
Whether you're at home, or out in the
neighborhood, Emergency Medical Dispatchers are ready to help. For us at Allina Health EMS, caring lies at
the heart of everything we do. Caring for our patients, our community and each
other.
So, if the
day comes when you have to dial those three digits, being prepared will not
only make the call less stressful, it will allow dispatchers to provide the
exceptional care you or your loved one deserves.