Patient care, safety & satisfaction ratings
We work hard to provide exceptional service to all who entrust us with their care. That's why you may receive an invitation (from noreply@patients.pgsurveying.com) to participate in a patient experience survey after a clinic visit or hospital stay.
Please tell us what we are doing well and what we can do better. Your reply is important. Here's a snapshot of how patient survey responses and other information is used.
Patient care in the clinic
Ratings by condition, cost and patient experience
We report on how well we are doing in helping patients get the care they need to MN Community Measurement©, a nonprofit entity dedicated to improving the quality of health care in Minnesota.
Visit mnhealthscores.org to see how we compare to other medical groups in Minnesota.
Ratings by patients for providers
Patient experience ratings and comments from patients may be displayed on our website, however no patient names or contact information is displayed.
Learn more about how we are being transparent with provider ratings and comments.
Patient care at the hospital
Ratings by condition and patient experience
As part of the Minnesota Hospital Quality Partnership, we report on how well our hospitals are doing in the quality of care we provide to patients.
Patient experience survey results
To see how we compare with other health care systems, visit Hospital Compare at medicare.gov.
Patient safety in the hospital
Visit qualitycheck.org to see how our hospitals compare to others throughout the nation in achieving patient safety goals.
Concerns or complaints
If you feel we have not lived up to your expectations, please contact us.
If you're a clinic patient, please speak with the clinic manager.
If this conversation needs to happen by telephone, please call the clinic's general phone number and ask to speak with the clinic manager. To look up clinic phone numbers, view list of clinic locations.
If you're a hospital patient, please speak with the patient representative at your hospital.
Hospital patient representative phone numbers
Abbott Northwestern Hospital in Minneapolis, 612-863-5391612-863-5391
Allina Health Faribault Medical Center in Faribault, Minnesota, 507-332-4858507-332-4858
Buffalo Hospital in Buffalo, Minnesota, 763-684-7138763-684-7138
Cambridge Medical Center in Cambridge, Minnesota, 763-688-7964763-688-7964
Mercy Hospital in Coon Rapids, Minnesota, 763-236-8061763-236-8061
Mercy Hospital - Unity Campus in Fridley, Minnesota, 763-236-3121763-236-3121
New Ulm Medical Center in New Ulm, Minnesota, 507-217-5143507-217-5143
Owatonna Hospital in Owatonna, Minnesota, 507-977-2650507-977-2650
Phillips Eye Institute in Minneapolis, 612-775-8787612-775-8787
River Falls Area Hospital in River Falls, Wisconsin, 715-307-6262715-307-6262
St. Francis Regional Medical Center in Shakopee, Minnesota, 952-428-3100952-428-3100
United Hospital in St. Paul, Minnesota, 651-241-8232651-241-8232
United Hospital – Hastings Regina Campus in Hastings, Minnesota, 651-404-1111651-404-1111